FAQs

To register for the race, simply click on the "Register" button on the homepage, select your preferred race category, fill out the registration form with your details, and complete the payment. You'll receive a confirmation email once your registration is successful.

A virtual race allows you to complete the race distance at your own pace, time, and location. You can run, walk, or cycle the required distance using a fitness tracking app (like Strava, Garmin, or Apple Health), then submit your results through our platform. You'll receive your finisher's certificate and medal once your submission is verified.

Race kits and medals are typically shipped within 2-3 weeks after the race period ends. For virtual races, shipping begins after you submit your results. You'll receive a tracking number via email once your package is dispatched. Please ensure your shipping address is correct in your account settings.

Refund requests are accepted up to 7 days before the race start date. After this period, refunds are not available, but you may be able to transfer your registration to another participant or defer to a future event. Please contact our support team for assistance with refund or transfer requests.

You can track your progress by logging into your dashboard. For virtual races, connect your fitness tracking app (Strava, Garmin, etc.) or manually submit your results. Your results will appear on the leaderboard, and you can view detailed statistics, achievements, and your finisher's certificate in your account dashboard.